In short: Danish Ferries have been taken over, and you should go directly to the relevant route page on Molslinjen for routes, tickets, and contact. Customer service has a phone 70 10 14 18 with open Monday to Saturday at 8:00 AM to 6:00 PM and Sunday at 09:00 to 18:00 Choose the route you are looking for, for example the Alslinjen, Fanølinjen, Langelandslinjen, Samsølinjen, or Bornholmslinjen.
Shortcuts to the most important route pages and tickets
If you previously used the Danish Ferry's website, the content has now been moved. Each route has its own page under Molslinjen, and that's where you will find updated departure times, prices, and booking information. The search becomes easiest if you combine the route name with the word "tickets" or "prepare for the trip".
The most searched routes are these:
- The lineThe connection between Als and Funen.
- Fanø Linethe crossing to and from Fanø
- Langelands LineThe route to and from Langeland.
- Samsø LineThe connection to Samsø.
- Bornholm Linethe longer crossing to Bornholm.
All five routes and several others are gathered on a central overview at Molslinjen's other ferry routes, which is a good place to start if you're unsure which subpage covers your trip. Each route has its own pricing structure and departure times, so it cannot be assumed that what you know from one route also applies to another.
When you have found the right route page, look for the section typically called something like "prepare for the journey" or a direct ticket section. Here are the practical details about prices, car types, discounts, and any seasonal fluctuations. This is also where you book the actual crossing, whether you are traveling as a pedestrian, cyclist, or by car.
If you are unsure whether you have landed on the right page, the official phone number and opening hours can serve as a quick check: if they are present and consistent with what Molslinjen itself states, you are in the right place.
Check-in, tickets, and boarding: what you need to know
The check-in times depend on the type of ticket you have and the vehicle you are arriving with. The rules are not the same for everyone, and it's worth knowing the difference before you drive towards the harbor.
- Business BlueClassCheck in the last 5 minutes before departure.
- Standard ticketsCheck in the last 10 minutes before departure.
- Handicap vehicles and vehicles with special needsCheck in the last 30 minutes before departure.
These fare rules apply, among other routes, to the route between Aarhus and Odden, and similar principles are used on other routes. If you arrive too late, your reservation will be canceled, and you can only join again if there is available capacity on a later departure.
The boarding process does not follow a simple "first come, first served" principle. The shipping company plans the allocation of space based on the vehicle's dimensions, weight, and any special needs, because it affects the stability and safety on board. This means that a large vehicle or a wagon with special requirements can be positioned differently than the order indicated by the arrival otherwise would suggest.
Another practical point is ticket control: information about your vehicle is checked against vehicle statistics databases at check-in, and if your information does not match, you may be subject to a control fee of up to 750 kroner. Therefore, keep your ticket and have the vehicle documents ready.
Professional tip: Arrive well before the check-in deadline so you have time in case of a queue at the ticket control.
If you want to find the terminal itself, most routes have a convenient port address and directions in the section on how to get on board. If you drive an electric car, it's worth knowing that some ports have charging stations, and that with certain ticket types like Business BlueClass, you can book free charging during the crossing.
Handling delays or cancellations: your rights
If your departure is delayed by more than 90 minutes or canceled, you are generally entitled to either a refund of the ticket or rebooking to your destination as soon as possible. The shipping company will inform you about the delay or cancellation. no later than 30 minutes after the scheduled departureaccording to EU rules for ferry passengersIn certain cases, necessary overnight stays may also be covered, unless the delay is due to considerations of navigational safety.
However, there is an exception: in cases of what is called extraordinary circumstances, such as bad weather or other conditions beyond the shipping company's control, the shipping company may be exempt from paying compensation. The Danish Maritime Authority often assesses such cases individually, and The board's own guidance on passenger rights Describes how such complaints are handled.
If you experience a delay or cancellation, you should read more about Your rights and steps after a flight cancellation to handle the situation correctly
- Contact customer service immediately and request written confirmation.
- Your ticket, receipts, and any documentation for additional expenses.
- Send a complaint to the Danish Maritime Authority if the shipping company rejects your claim and you believe the rejection is incorrect.
Search and verification tips: how to check that the site is official
The internet is filled with old links and outdated domains, so it's worth checking whether a site is actually the real one. The official customer service number, 70 10 14 18, and the associated opening hours are a good litmus test: if the numbers are correct, you are probably in the right place.
Some simple habits make it easier to find the right path:
- Search for the route name along with "prepare for the journey" or "tickets" to directly access the route-specific page.
- Check if the page has a section similar to "all the practical" with specific, updated details about check-in and rules.
- Be skeptical of older domains without visible contact information or CVR number, as they are rarely updated anymore.
When contact information, opening hours, and route descriptions match across the pages, you can confidently proceed with your booking.
The author's brief perspective and recommendations
After taking over Danske Færger, the routes have often been communicated via dedicated route pages under the Molslinjen names, as shown. The description of the takeoverMy recommendation is simple: save the contact information on the route page so you have it on hand if something changes close to departure. Print or save your ticket digitally, and check if the port has charging facilities if you are driving an electric car.
If your ferry trip is part of a larger journey around Denmark, it makes good sense to look into public transportation in Denmarkso you can plan the connections further from the harbor. If you prefer to dive into the sailing experience itself, sailing in Denmark A good place to find inspiration for routes and maritime experiences.
— Tommy
This is how we help you plan the rest of the ferry trip
Once the route and ticket are in place, the rest of the trip is about what you want to go out and experience. We collect experiences, attractions, and practical planning information across Denmark so you can easily find something that suits your family or travel style.
- Use our Checklist for Denmark trip to ensure that you have control over the practical details before departure.
- If practical travel tips for several concrete tips for the journey itself.
- Combine the ferry crossing with experiences near the harbor through our guide to to plan your Denmark trip.
Review the guide before you leave so that you have both the practical details and the experiences in place when the ferry docks.
Frequently Asked Questions
Where can I find the old Danish Færgers website?
Danish Ferries have been taken over, and the content is now available on Molslinjen's route pages. Search for your specific route, such as Alslinjen or Bornholmslinjen, along with the word "billetter" to find the right page.
What is the customer service phone number?
Customer service can be contacted at 70 10 14 18 from Monday to Saturday from 08:00 to 18:00 and on Sunday from 09:00 to 18:00. The number is common for most routes.
How long before departure should I check in?
The deadlines depend on the ticket type: Business BlueClass at least 5 minutes before, standard tickets at least 10 minutes before, and handicap vehicles or vehicles with special needs at least 30 minutes before, according to Molslinjen's own guidelines. If you arrive too late, your reservation will be canceled.
What should I do if my ferry is delayed or canceled?
In the event of a delay of over 90 minutes or a cancellation, you are generally entitled to a refund or rebooking, and you must be informed no later than 30 minutes after the scheduled departure, according to EU passenger rights. Contact customer service immediately and keep all documentation in case you need to file a complaint with the Danish Maritime Authority later.
Can I charge my electric car during the crossing?
Some ports and routes offer charging facilities, and with certain ticket types like Business BlueClass, you can book free charging during the crossing to Aarhus. Check the specific route-side vehicle information, as the options vary from port to port.